Thursday, June 29, 2017

DOORDASH customers please read!

If you are ordering our food through DoorDash (DD), please be aware that you are contracting a third party delivery service.   You are simply employing a driver to pick up your order.   We are in no way, shape or form affiliated with DD. There is no official partnership, contract or compensation between DD and our restaurant.  In fact, there has never been any formal acknowledgment between DD and our restaurant to do business.  There is no sanctioned form of communication between DD and our restaurant.   While DD calls our general number to place orders, we do not have a direct business-to-business line of communication with DD.  If for example we are unable to provide service for any reason (power outage, holiday, etc.), we have no means to relay the info to a DD administrator to suspend customer orders.

The way that DD operates is that it has literally copied & pasted our menu onto its website without our consent or permission.  When you place an order via the DD website, a DD agent places a phone call to our general phone number just as you would.  Your credit card payment is collected solely by DD.  DD dispatches a driver, who in turn pays us upon pick-up with a corporate credit card.  In other words DD has been able to operate without consent or contract with the restaurant, by seamlessly acting as the customer. 

Neither the restaurant, nor DD receives compensation from the other.  The restaurant just makes its face value menu price from the sale/ order when the DD driver renders payment at the restaurant.  DD makes its money from a service fee to the customer.  DD compensates the driver along with any tips from the customer.    

With that said, we recognize that in today’s World, a third party delivery service is convenient and mutually beneficial to all three parties involved.   Mistakes have been few and far between, so we will allow DD to continue operating in this unsanctioned capacity.   However, for obvious reasons, we cannot take responsibility for any errors, delays, issues, that may arise with your DD delivery.  In this case, DO NOT CALL THE RESTAURANT, please sort the issue out with DD.  Again, we do not have a business-to-business line of communication with any DD administrators, nor are we given any customer information, other than the order and a name.  

Should we determine that DD’s service is disruptive and/ or misrepresents our brand, products & services, we will take action to have DD remove our menu from its website.